Refund policy

VELVONE — Return & Refund Policy

Last updated: September 17, 2026

We offer a 7-day return policy only for products that are received damaged, defective, misprinted, or incorrect. You have 7 days from the date of delivery to report such an issue.

Damaged, Defective, Misprinted or Incorrect Products

Please inspect your order immediately after delivery. If you receive a damaged, defective, misprinted, or incorrect product, contact us within 7 days of delivery at velvone.luxe@gmail.com.

To help us verify the issue, please provide clear photographs of the product and packaging and, where applicable, an unboxing video.

If the issue is verified and the claim is approved, we will arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

Products that have been worn, washed, altered, damaged after delivery, or used improperly may not be eligible for a return or replacement.

Size Exchange

If you have received the correct product but selected the wrong size, you may request a size exchange within 7 days of delivery.

The product must be unused, unwashed, undamaged, with its original tags and packaging intact.

Size exchanges are subject to product availability and applicable shipping or fulfilment charges. Contact velvone.luxe@gmail.com before sending or returning any product. We will provide the applicable instructions after reviewing your request.

Non-Returnable Situations

We do not accept returns or refunds for:

  • Change of mind
  • Product no longer required
  • Incorrect size selection, except where an eligible size exchange is requested
  • Products that have been worn or washed
  • Products damaged after delivery due to improper use or care
  • Normal variations in colour or appearance that may occur due to screen or display settings

How to Request a Return or Exchange

To request a return or size exchange, email us at velvone.luxe@gmail.com within 7 days of delivery.

Please include:

  • Order number
  • Reason for the request
  • Clear photographs of the product and packaging
  • Unboxing video, where applicable
  • Any other information requested by our support team

Do not send any product back without receiving return instructions from us first.

Refunds

If a refund is approved, it will be processed to the original payment method, subject to the applicable payment provider's processing time.

Contact

For return, replacement, refund, or exchange questions:

Email: velvone.luxe@gmail.com