Terms of service
VELVONE — Terms of Service
Last updated: September 17, 2026
Welcome to VELVONE. By accessing or using our website and purchasing our products, you agree to the following terms and conditions.
1. About VELVONE
VELVONE is a direct-to-consumer men's fashion and apparel brand offering premium T-shirts and related apparel products through our online store.
2. Products and Product Information
We make reasonable efforts to display product descriptions, images, colours, sizes, and other information accurately. However, colours may appear slightly different depending on your device or screen settings.
Product availability, designs, colours, sizes, and other product details may change without prior notice.
3. Orders
Placing an order on our website constitutes a request to purchase the selected products. We reserve the right to accept, cancel, or refuse an order where necessary, including in cases of product availability issues, pricing errors, payment issues, suspected fraudulent activity, or incorrect customer information.
If we cancel an order for which payment has already been received, the applicable amount will be refunded to the original payment method, subject to the applicable payment provider's processing time.
4. Pricing and Payments
All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Prices may change without prior notice. The price applicable to an order is the price displayed at the time the order is placed.
We accept the payment methods displayed at checkout, including prepaid payment methods and Cash on Delivery (COD), where available.
A COD handling charge may apply to Cash on Delivery orders as displayed at checkout.
5. Shipping and Delivery
Orders are fulfilled and shipped through our fulfilment and logistics partners.
Estimated delivery timelines are provided for guidance and may vary depending on the delivery location, courier service, order processing, weather, holidays, or other circumstances beyond our reasonable control.
For detailed information, please refer to our Shipping Policy.
6. Returns, Refunds and Exchanges
Returns, refunds, replacements, and size exchanges are subject to our Return & Refund Policy.
Please review our Return & Refund Policy before placing an order.
7. Customer Information
You are responsible for providing accurate and complete information when placing an order, including your name, phone number, email address, shipping address, and other required details.
We are not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
8. Website Use
You agree not to misuse our website, attempt to gain unauthorized access, interfere with website functionality, introduce malicious software, or use the website for unlawful purposes.
9. Intellectual Property
All VELVONE names, logos, designs, graphics, images, text, videos, product content, and other materials displayed on this website are owned by or used by VELVONE and may not be copied, reproduced, modified, distributed, or used commercially without prior written permission.
10. Third-Party Services
Our store may use third-party service providers for payment processing, order fulfilment, shipping, communication, analytics, and other services. These services may be subject to the respective third party's terms and policies.
11. Limitation of Liability
To the extent permitted by applicable law, VELVONE will not be responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, or other third-party service disruptions.
12. Changes to These Terms
We may update or modify these Terms of Service from time to time. Any updated version will be published on this page with the revised date.
13. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Email: velvone.luxe@gmail.com