Shipping policy
VELVONE — Shipping Policy
Last updated: September 17, 2026
VELVONE currently ships across India.
Shipping Charges
We offer free standard shipping across India on eligible orders.
For Cash on Delivery (COD) orders, a ₹40 COD handling charge may apply and will be displayed at checkout.
Order Processing
Orders are generally processed and prepared for dispatch within 2–3 business days after the order is confirmed.
Processing times may vary during product launches, promotional periods, holidays, or periods of high order volume.
Delivery Time
Orders are generally delivered within 8–10 business days from the date of order confirmation.
Delivery time may vary depending on the customer's location, pin code, courier service, weather conditions, holidays, and other circumstances beyond our reasonable control.
The delivery timeline provided is an estimated timeframe and is not guaranteed.
Delivery Areas
We currently deliver across India, subject to courier serviceability for the customer's pin code.
Some remote or difficult-to-service locations may require additional delivery time.
Order Tracking
Once your order has been dispatched, tracking information will be provided through the available order tracking system.
You can use the tracking information to follow the progress of your shipment.
Delivery Delays
Delivery may be delayed due to circumstances beyond our reasonable control, including weather conditions, natural events, public holidays, courier delays, high order volumes, incorrect or incomplete shipping information, or other logistics-related issues.
If your order is delayed, please contact us at velvone.luxe@gmail.com and we will assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information, including the recipient's name, phone number, address, city, state, and pin code.
Delays or additional charges resulting from incorrect or incomplete shipping information may be the customer's responsibility.
Undelivered / Returned Shipments
If a shipment cannot be delivered because of an incorrect address, customer unavailability, refusal to accept the order, or other delivery-related reasons, the shipment may be returned to the fulfilment facility.
Any applicable reshipping or other charges may apply depending on the circumstances.
Contact Us
For shipping-related questions, please contact:
Email: velvone.luxe@gmail.com